Refund Policy
Last updated: October 22, 2025
Introduction
This Refund Policy explains the circumstances under which refunds may be available for Seed3D services and purchases.
Subscription Refunds
We offer refunds for subscription services under specific conditions:
- Request must be made within 7 days of first subscription purchase
- Usage must be 30 or fewer credits consumed (excluding sign-up bonus credits)
- First-time subscribers only for Plus ($24.99/month) or Pro ($79.99/month) plans
- Basic plan users (free tier) are not eligible for refunds as no payment is involved
Response Time Commitment
We commit to responding to all refund requests within 3 business days.
Subscription Management
You can manage or cancel your subscription anytime through your user dashboard. Subscription changes will take effect at the next billing cycle.
Credit System
- Sign-up Bonus Credits: The 30 credits provided upon account registration are non-refundable as they are provided free of charge
- Monthly Credits: Credits included in paid subscriptions are part of the subscription package and follow the subscription refund policy above
For refund requests, contact us at Contact Support